Yadav Legal Notices And Company Policies
If you have any questions, please do not hesitate to contact us at [email protected] or 888-968-8810. You might also be able to find the information you're looking for below.
Product Availability
Because of the large number of daily orders we receive and the tens of thousands of diamonds and other items on our site, occasionally there may be a delay in an out of stock item being listed as such on the website. If this happens, we will notify you personally so we can help you find another item. Note that we cannot guarantee that we will find an agreeable substitution but we will make every effort. Also note that we do not process any payments until after we have verified that all items ordered are in fact in stock.
On rare occasions, data may be inaccurately displayed on our site due to either system or human error. While we make every attempt to avoid these errors, they do sometimes occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause.
Ring Size
For customers in the USA, if your Yadav ring does not fit, we will resize it free of charge within 90 days of its original shipment. Please send us a resizing request email to [email protected]. We will provide the shipping label via email. Resizing will take approximately 3 to 5 business days plus shipping time. We also offer ring resizing for the lifetime of your ring if you purchase our
Gift Certificate Policies
Gift certificates are not redeemable for cash, cannot be returned for a cash refund, and are not transferable. Any unused portion will remain available for future purchases under the same Gift Certificate Number. Yadav is not responsible for lost or stolen gift certificates. Yadav gift certificates are redeemable only at yadavjewelry.com. Only One promotional Offer per order. Promotional offers cannot be combined.
Diamond Certificates
When you order a loose diamond, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are lengthy, detailed documents created by diamond grading experts making it very expensive to replace. Because of this, we require each diamond grading report to be included with each returned diamond. If you do not include the diamond grading report with your return, you will be charged a replacement fee.
No Resets or Re-use of Outside Materials
YADAV does not reset or re-use diamonds, gemstones, and precious metals that were not initially purchased through YADAV.
Returns
In order to help ensure you make the right choice, we offer a very flexible return policy. If for any reason you are not satisfied, you can return any item that was not a "special" or "custom" order in its original condition within 30 days of the date of shipment for a refund or an exchange. Please note that Yadav will not be held accountable for any additional duties and taxes, shipping, insurance or customs fees that may apply during international transactions. Prepaid duties and taxes, shipping, insurance or customs fees are non-refundable.
Information On Website
At Yadav, we make every attempt to ensure that all information and images on our website are as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.
Our website displays the dimensions of our products based on the information received from our manufacturers. For any convex or rounded jewelry item, the width and length stated in the product description is taken by the manufacturer, prior to the rounding of the metal in the manufacturing process, which may lead to a discrepancy in any measurements taken after this process.
For each item containing multiple diamonds, we list the average grade and measurement for color, clarity, and carat weight. These averages are calculated by adding all grades or measurements that comprise the inventory with regard to that particular piece of merchandise, and determining the closest mean.
On rare occasions, data may be inaccurately displayed on our site due to either system or human error. While we make every attempt to avoid these errors, they do sometimes occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause.
Policy On Conflict Diamonds
At Yadav, we only purchase diamonds through the largest and most respected suppliers who adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict.
Sales Tax
Yadav Diamonds and Jewelry is required to collect sales tax for orders shipping to addresses in California as well as addresses in other states. Whether or not we are required to collect sales tax outside of California varies, not all states require us to collect sales tax. For more information about sales tax rates feel free to email us at [email protected] or call us at 888-968-8810.
Legal Notices
Under no circumstances shall Yadav be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please do not hesitate to contact us at [email protected] or 888-968-8810.